Refund and Cancellation Policy

At a glance

When you cancel	Refund of the amount paid
30 days or more before the tour starts	Full refund
15 to 29 days before	50% refund
7 to 14 days before	25% refund
Less than 7 days before, or no show	No refund

Days are counted from the date we receive your written cancellation to the first day of your tour.

1. Payment

• To confirm a booking we ask for a deposit of 50% of the tour price. The balance is due 60 days before the tour starts.
• If you book less than 60 days before the tour starts, the full amount is due at the time of booking.
• You may also choose to pay the full amount when you book.
• We prefer payment by bank transfer, which keeps fees low for both sides. Card payments are made through a PayPal invoice, and a 7% transaction fee is added to that invoice.
• If the balance is not received by the due date, we will contact you, and we may treat the booking as cancelled under the schedule above.

2. Cancelling your booking

• Please send any cancellation by email to info@uniquelymorocco.com, from the address used for the booking. A cancellation is effective on the day we receive it.
• Refunds follow the schedule above and are calculated on the amount you have paid.
• If only some travelers in your group cancel, the price for the remaining travelers may be recalculated, because private tour prices depend on group size.

3. Costs we cannot refund

Some services are paid to suppliers in advance and are not refundable once booked, whatever the date of cancellation. We will always tell you in your quote when this applies. They include:

• Domestic flights and train tickets issued in your name.
• Hot air balloon flights, special events and other third party activities with their own cancellation terms.
• Hotel, riad or desert camp nights that the property itself will not refund.
• Bank transfer charges and PayPal transaction fees.

4. Changes to your booking

• We will always try to change dates, hotels or the route when you ask. Changes depend on availability and may change the price.
• Moving your tour to new dates more than 30 days before departure is usually free of charge, apart from any supplier costs.
• A change requested less than 30 days before departure may be treated as a cancellation and a new booking.
• Once the tour has started, services you choose not to use, such as a meal, a visit or a hotel night, cannot be refunded.

5. If we have to cancel or change your tour

• If we cancel your tour for any reason other than circumstances beyond our control, you will receive a full refund of everything you have paid to us.
• If we need to make an important change before departure, such as a different route or hotel category, we will tell you as soon as possible and you may accept the change, choose another tour, or cancel with a full refund.
• On tour, your driver guide may adjust the program for safety, weather, road conditions or closures. We will replace any visit we cannot make with a fair alternative where possible.

6. Circumstances beyond our control

We cannot be responsible for cancellations, delays or changes caused by events outside our control, such as severe weather, snow on mountain passes, floods, natural disasters, epidemics, strikes, airline cancellations, border closures or government orders. In these cases we will offer new dates or a credit for a future tour, and refund any part of the payment we are able to recover from suppliers.

7. Travel insurance

We strongly recommend travel insurance that covers trip cancellation, curtailment, medical care and evacuation. It protects you in situations this policy cannot, such as illness before departure or missed flights.

8. How refunds are paid

• Refunds are paid by the method you used to pay: bank transfer to your account or back through PayPal.
• We aim to send refunds within 14 days of the cancellation being confirmed.
• Refunds are paid in the currency of your payment. We are not responsible for exchange rate differences or charges made by your own bank.

9. Questions

If anything in this policy is unclear, please ask before you book. Write to info@uniquelymorocco.com or message us on WhatsApp at +212 674 049 790, and we will answer within 48 hours.

Last updated on 2 November 2026. We may update this policy from time to time. The version in force on the date of your booking applies to that booking.